Wine: An Ancient Beverage of Civilization, Pleasure, and Scientific Truth

By Charles Tan Wine is one of the oldest alcoholic beverages known to humankind. Archaeological evidence suggests that humans have been producing and consuming wine for more than 7,000–8,000 years, particularly in the regions of Mesopotamia, the Caucasus, and the Tigris–Euphrates river basin. Wine is therefore not merely a drink, but an enduring symbol of […]

VIGOR – Professional Juristic Person Management

Hospitality-Driven Property Management for Modern Residences by Charles Tan About Our Juristic Management Service VIGOR Hotel Solutions brings more than 40 years of international experience in hotel, resort, and F&B management to the world of residential property and juristic person management.Our mission is simple: to elevate the living standards of condominiums and residential communities through […]

The Invisible Problems in Hotel Management: What Owners Often Overlook

By Charles Tan Common Blind Spots in Hotel & Resort Management – Expert Insights Running a hotel or resort is a complex craft—part science, part art, and part instinct. Yet many owners, especially those deeply involved in day‑to‑day operations, unknowingly develop “blind spots” that slow growth, inflate costs, or weaken guest satisfaction. These issues often […]

GM Background Debate: Sales & Marketing vs. Food & Beverage

By Charles Tan In today’s hotel landscape, the background of a General Manager often determines how the property performs — not just financially, but culturally. Among the most common routes to the GM office are two distinct paths: Sales & Marketing and Food & Beverage (F&B). Each background shapes leadership style, operational priorities, and strategic […]

The Invisible Value: Building Brand Trust in Hospitality

By Charles Tan – VIGOR Hotel Solutions | Precision with Soul Introduction In hospitality, trust is an invisible yet priceless asset. It cannot be bought or fabricated — it must be earned through consistency, transparency, and care. While promotions, décor, and technology attract attention, it’s trust that keeps guests returning, forgiving, and recommending. This article […]

From Data to Decisions: The Power of a Hotel Dashboard

By Charles Tan — VIGOR Hotel Solutions (Precision with Soul) Executive summary Hotels generate mountains of data (PMS, POS, CRS/OTA, CRM, housekeeping, maintenance, finance, review platforms). A hotel dashboard turns that raw data into clear, time-sensitive insights so managers can make fast, confident decisions. This article explains why dashboards matter, what metrics to include by […]

Designing F&B Concepts That Truly Sell

By Charles Tan – VIGOR Hotel Solutions – Precision with Soul Introduction A successful Food & Beverage (F&B) concept is more than just a menu or interior design. It is a strategic revenue driver, a guest experience enhancer, and a brand identity amplifier. Hotels and restaurants that fail to create a compelling F&B concept often […]

How to Fix the Broken Sales Culture in Thai Hotels

By Charles Tan – VIGOR Hotel Solutions – Precision with Soul Introduction Many Thai hotels struggle not because of location or facilities, but because of a broken sales culture. The symptoms are familiar: sales staff afraid to sell, constant price wars, overreliance on OTAs, and management that undervalues sales development. Fixing this culture requires mindset […]