By Charles Tan
Introduction
Peak season requires daily executive oversight.
The environment changes hourly — not weekly.
Daily GM Checklist
- Review occupancy today / tomorrow / next 7 days
- Verify arrival list vs room readiness
- Review group pick-up status
- Check OTA sales pace and synchronization
- Review head office requests
- Confirm sister hotel availability
- Monitor system risk alerts
Daily Alignment Brief
15-minute meeting:
- GM
- Director of Rooms
- Revenue Manager
- RIC
- Front Office Manager
One data set. One decision. One voice.
EP5 Conclusion
Systems detect risk.
Daily discipline prevents crisis.
