EP4 — Head Office & Property Policy: Controlling Override Risks

EP4 — Head Office & Property Policy: Controlling Override Risks

Introduction

In hotel groups, the greatest overbooking risk is uncontrolled head office overrides.

Policy alignment is essential to protect both brand and property operations.

Key Corporate Policies

1. Real-Time Visibility Requirement
   Head office may sell only when live property inventory is visible.
   No visibility = no selling authority.
2. Dual Approval Override Rule

Override requires:

• Head office request
• Property RIC approval
• System-generated approval ID

3. Override Limits

• Normal period: max 3%
• Peak season: 0%

4. Automatic Lock at 95% Occupancy

Above 95% occupancy:

• Inventory locked
• Head office access becomes view-only

5. Full Audit Trail

Every override logs:

• Requestor
• Approver
• Time
• Reason
• Room quantity

Transparency naturally prevents abuse.

EP4 Conclusion

Strong brands sell responsibly.
Weak brands sell blindly.