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Inquiry & Availability Check: Receive the initial request and verify venue availability in the master calendar.
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Quotation & Contracting: Issue a formal proposal and contract, clearly outlining the terms and conditions, including the cancellation policy.
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Confirmation: The booking is secured once the signed contract is returned and the deposit is paid (Status: Confirmed).
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BEO Issuance: Generate the Banquet Event Order (BEO) and distribute it to all key departments (Kitchen, Housekeeping, Engineering, and Accounts).
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Amendments & Revisions: In the event of any changes, a “Revised BEO” must be issued immediately to notify all department heads.
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Event Execution: The day of the event, where all operations are carried out according to the finalized plan.
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Final Billing & Guest Feedback: Finalize the invoice for settlement and collect guest feedback to ensure quality and service excellence.
