EP6 — Measuring Success & Continuous Improvement

By Charles Tan

Modern promotions are data-driven.

  • Rev PASH (Revenue per Available Seat Hour)
  • Average spend per guest
  • Actual vs target food cost
  • Booking lead-time analysis
  • Social engagement tracking
  • Repeat guest ratio

Final Insight:
Promotion is not about discounting.
It is about demand creation.

Closing Thought

In today’s hotel market,
Major Food Promotion is no longer a sales tactic — it is a brand experience strategy.

Hotels that understand this shift
win loyalty, reputation, and long-term profitability.

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