By Charles Tan
Classic conflicts like “Kitchen vs. Service” are solved with a new mindset:
-
No-Blame Culture: When a delay occurs, ask “Where did the workflow break down?” instead of “Who messed up?” This removes personal attacks and focuses on improvement.
-
Shared Success: Remind the team that guests don’t see departments; they see one brand. A win for Housekeeping is a win for the Front Office.
