{"id":4074,"date":"2026-03-06T05:10:56","date_gmt":"2026-03-06T05:10:56","guid":{"rendered":"https:\/\/vigorhotelsolutions.com\/?p=4074"},"modified":"2026-03-06T05:13:32","modified_gmt":"2026-03-06T05:13:32","slug":"situation-1-when-a-guest-calls-the-hotel","status":"publish","type":"post","link":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/","title":{"rendered":"Situation 1: When a Guest Calls the Hotel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4074\" class=\"elementor elementor-4074\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55318473 e-flex e-con-boxed e-con e-parent\" data-id=\"55318473\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12a23ef7 elementor-widget elementor-widget-text-editor\" data-id=\"12a23ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">By Charles Tan<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ca8789 e-flex e-con-boxed e-con e-parent\" data-id=\"0ca8789\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75792fc elementor-widget elementor-widget-text-editor\" data-id=\"75792fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Many guests call the hotel only to ask for information and then book through an OTA later. Front Office staff must capture the booking immediately. Example conversation: Guest: \u201cI\u2019m just checking the price.\u201d Front Office response: \u201cYes, our rate for that room is 3,500 THB per night. If you book directly with us today, we can also include a complimentary welcome drink and priority room assignment.\u201d This encourages the guest to book directly instead of going to an OTA.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>By Charles Tan Many guests call the hotel only to ask for information and then book through an OTA later. Front Office staff must capture the booking immediately. Example conversation: Guest: \u201cI\u2019m just checking the price.\u201d Front Office response: \u201cYes, our rate for that room is 3,500 THB per night. If you book directly with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4075,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,14],"tags":[],"class_list":["post-4074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","category-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Situation 1: When a Guest Calls the Hotel - Vigor Hotel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Situation 1: When a Guest Calls the Hotel - Vigor Hotel\" \/>\n<meta property=\"og:description\" content=\"By Charles Tan Many guests call the hotel only to ask for information and then book through an OTA later. Front Office staff must capture the booking immediately. Example conversation: Guest: \u201cI\u2019m just checking the price.\u201d Front Office response: \u201cYes, our rate for that room is 3,500 THB per night. If you book directly with [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/\" \/>\n<meta property=\"og:site_name\" content=\"Vigor Hotel\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-06T05:10:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-06T05:13:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vigorhotelsolutions.com\/wp-content\/uploads\/2026\/03\/1d8b8d3b-2ae9-45fd-8fac-2555450ff567-683x1024.png\" \/>\n\t<meta property=\"og:image:width\" content=\"683\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/\",\"url\":\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/\",\"name\":\"Situation 1: When a Guest Calls the Hotel - Vigor Hotel\",\"isPartOf\":{\"@id\":\"https:\/\/vigorhotelsolutions.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/vigorhotelsolutions.com\/wp-content\/uploads\/2026\/03\/1d8b8d3b-2ae9-45fd-8fac-2555450ff567.png\",\"datePublished\":\"2026-03-06T05:10:56+00:00\",\"dateModified\":\"2026-03-06T05:13:32+00:00\",\"author\":{\"@id\":\"https:\/\/vigorhotelsolutions.com\/#\/schema\/person\/2258cd4ceb3edf24ca5b2ea684d8367d\"},\"breadcrumb\":{\"@id\":\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/#primaryimage\",\"url\":\"https:\/\/vigorhotelsolutions.com\/wp-content\/uploads\/2026\/03\/1d8b8d3b-2ae9-45fd-8fac-2555450ff567.png\",\"contentUrl\":\"https:\/\/vigorhotelsolutions.com\/wp-content\/uploads\/2026\/03\/1d8b8d3b-2ae9-45fd-8fac-2555450ff567.png\",\"width\":1024,\"height\":1536},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/vigorhotelsolutions.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Situation 1: When a Guest Calls the Hotel\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/vigorhotelsolutions.com\/#website\",\"url\":\"https:\/\/vigorhotelsolutions.com\/\",\"name\":\"Vigor Hotel\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/vigorhotelsolutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/vigorhotelsolutions.com\/#\/schema\/person\/2258cd4ceb3edf24ca5b2ea684d8367d\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/vigorhotelsolutions.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f7fc63a4c2609132fc199677051a6d3544b8819cb189802b58fe675dd664ecf9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f7fc63a4c2609132fc199677051a6d3544b8819cb189802b58fe675dd664ecf9?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\/\/vigorhotelsolutions.com\"],\"url\":\"https:\/\/vigorhotelsolutions.com\/index.php\/author\/vigorhotels\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Situation 1: When a Guest Calls the Hotel - Vigor Hotel","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/","og_locale":"en_US","og_type":"article","og_title":"Situation 1: When a Guest Calls the Hotel - Vigor Hotel","og_description":"By Charles Tan Many guests call the hotel only to ask for information and then book through an OTA later. Front Office staff must capture the booking immediately. Example conversation: Guest: \u201cI\u2019m just checking the price.\u201d Front Office response: \u201cYes, our rate for that room is 3,500 THB per night. If you book directly with [&hellip;]","og_url":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/","og_site_name":"Vigor Hotel","article_published_time":"2026-03-06T05:10:56+00:00","article_modified_time":"2026-03-06T05:13:32+00:00","og_image":[{"width":683,"height":1024,"url":"https:\/\/vigorhotelsolutions.com\/wp-content\/uploads\/2026\/03\/1d8b8d3b-2ae9-45fd-8fac-2555450ff567-683x1024.png","type":"image\/png"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/","url":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/","name":"Situation 1: When a Guest Calls the Hotel - Vigor Hotel","isPartOf":{"@id":"https:\/\/vigorhotelsolutions.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/#primaryimage"},"image":{"@id":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/#primaryimage"},"thumbnailUrl":"https:\/\/vigorhotelsolutions.com\/wp-content\/uploads\/2026\/03\/1d8b8d3b-2ae9-45fd-8fac-2555450ff567.png","datePublished":"2026-03-06T05:10:56+00:00","dateModified":"2026-03-06T05:13:32+00:00","author":{"@id":"https:\/\/vigorhotelsolutions.com\/#\/schema\/person\/2258cd4ceb3edf24ca5b2ea684d8367d"},"breadcrumb":{"@id":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/#primaryimage","url":"https:\/\/vigorhotelsolutions.com\/wp-content\/uploads\/2026\/03\/1d8b8d3b-2ae9-45fd-8fac-2555450ff567.png","contentUrl":"https:\/\/vigorhotelsolutions.com\/wp-content\/uploads\/2026\/03\/1d8b8d3b-2ae9-45fd-8fac-2555450ff567.png","width":1024,"height":1536},{"@type":"BreadcrumbList","@id":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/06\/situation-1-when-a-guest-calls-the-hotel\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/vigorhotelsolutions.com\/"},{"@type":"ListItem","position":2,"name":"Situation 1: When a Guest Calls the Hotel"}]},{"@type":"WebSite","@id":"https:\/\/vigorhotelsolutions.com\/#website","url":"https:\/\/vigorhotelsolutions.com\/","name":"Vigor Hotel","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/vigorhotelsolutions.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/vigorhotelsolutions.com\/#\/schema\/person\/2258cd4ceb3edf24ca5b2ea684d8367d","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/vigorhotelsolutions.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f7fc63a4c2609132fc199677051a6d3544b8819cb189802b58fe675dd664ecf9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f7fc63a4c2609132fc199677051a6d3544b8819cb189802b58fe675dd664ecf9?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/vigorhotelsolutions.com"],"url":"https:\/\/vigorhotelsolutions.com\/index.php\/author\/vigorhotels\/"}]}},"jetpack_featured_media_url":"https:\/\/vigorhotelsolutions.com\/wp-content\/uploads\/2026\/03\/1d8b8d3b-2ae9-45fd-8fac-2555450ff567.png","_links":{"self":[{"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/4074","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/comments?post=4074"}],"version-history":[{"count":4,"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/4074\/revisions"}],"predecessor-version":[{"id":4080,"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/posts\/4074\/revisions\/4080"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/media\/4075"}],"wp:attachment":[{"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/media?parent=4074"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/categories?post=4074"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/vigorhotelsolutions.com\/index.php\/wp-json\/wp\/v2\/tags?post=4074"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}