{"id":3887,"date":"2026-03-01T06:54:54","date_gmt":"2026-03-01T06:54:54","guid":{"rendered":"https:\/\/vigorhotelsolutions.com\/?p=3887"},"modified":"2026-03-01T07:04:34","modified_gmt":"2026-03-01T07:04:34","slug":"cancellation-refund-policy","status":"publish","type":"post","link":"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/01\/cancellation-refund-policy\/","title":{"rendered":"Cancellation &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3887\" class=\"elementor elementor-3887\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-411d6fd0 e-flex e-con-boxed e-con e-parent\" data-id=\"411d6fd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44cf6ff4 elementor-widget elementor-widget-text-editor\" data-id=\"44cf6ff4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">By Charles tan<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c901be9 e-flex e-con-boxed e-con e-parent\" data-id=\"c901be9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28929b6 elementor-widget elementor-widget-text-editor\" data-id=\"28929b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>\n<p data-path-to-node=\"3\">To mitigate financial risk and minimize <b data-path-to-node=\"3\" data-index-in-node=\"40\">Opportunity Cost<\/b>, the hotel must implement a transparent and strictly enforced policy:<\/p>\n<h4 data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">1. Cancellation Procedure<\/b><\/h4>\n<ul data-path-to-node=\"5\">\n<li>\n<p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Verbal &amp; Written Requirements:<\/b> While a cancellation can be initiated via phone, it <b data-path-to-node=\"5,0,0\" data-index-in-node=\"83\">must<\/b> be followed by a <b data-path-to-node=\"5,0,0\" data-index-in-node=\"105\">&#8220;written confirmation&#8221;<\/b> (email or official letter). This serves as a vital legal record.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Immediate System Update:<\/b> The system administrator must change the status from <i data-path-to-node=\"5,1,0\" data-index-in-node=\"78\">Confirmed<\/i> to <i data-path-to-node=\"5,1,0\" data-index-in-node=\"91\">Cancelled<\/i> immediately. This reopens the venue for the sales team to secure a new booking.<\/p>\n<\/li>\n<\/ul>\n<h4 data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">2. Cancellation Charges (Tiered Schedule)<\/b><\/h4>\n<p data-path-to-node=\"7\">Fees are typically assessed based on the notice period provided (Standard Industry Examples):<\/p>\n<ul data-path-to-node=\"8\">\n<li>\n<p data-path-to-node=\"8,0,0\"><b data-path-to-node=\"8,0,0\" data-index-in-node=\"0\">60 Days Notice:<\/b> Full refund of the deposit (a small processing fee may apply).<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,1,0\"><b data-path-to-node=\"8,1,0\" data-index-in-node=\"0\">30 Days Notice:<\/b> 50% of the deposit is forfeited.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,2,0\"><b data-path-to-node=\"8,2,0\" data-index-in-node=\"0\">15 Days Notice:<\/b> 100% of the deposit is forfeited.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,3,0\"><b data-path-to-node=\"8,3,0\" data-index-in-node=\"0\">7 Days Notice or No-show:<\/b> The guest is billed for the <b data-path-to-node=\"8,3,0\" data-index-in-node=\"54\">full estimated value<\/b> of the event as per the Banquet Event Order (BEO).<\/p>\n<\/li>\n<\/ul>\n<h4 data-path-to-node=\"9\"><b data-path-to-node=\"9\" data-index-in-node=\"0\">3. Approval Authority<\/b><\/h4>\n<ul data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\"><b data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">Sales Manager:<\/b> To receive the request and verify all contractual terms.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\"><b data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Financial Controller (FC):<\/b> To audit the deposit amounts and oversee any potential refunds.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,2,0\"><b data-path-to-node=\"10,2,0\" data-index-in-node=\"0\">General Manager (GM):<\/b> To provide the final authorization (particularly in cases where fees are waived to maintain key accounts or long-term partnerships).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>By Charles tan To mitigate financial risk and minimize Opportunity Cost, the hotel must implement a transparent and strictly enforced policy: 1. Cancellation Procedure Verbal &amp; Written Requirements: While a cancellation can be initiated via phone, it must be followed by a &#8220;written confirmation&#8221; (email or official letter). This serves as a vital legal record. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3888,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-3887","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cancellation &amp; Refund Policy - Vigor Hotel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vigorhotelsolutions.com\/index.php\/2026\/03\/01\/cancellation-refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation &amp; Refund Policy - Vigor Hotel\" \/>\n<meta property=\"og:description\" content=\"By Charles tan To mitigate financial risk and minimize Opportunity Cost, the hotel must implement a transparent and strictly enforced policy: 1. 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